|About Us Our aim is to produce products that do not end up at the bottom of a toy box, if they are not being played with then they all make an attractive addition to any playroom or bedroom.|
With 20 years experience you can rely on us for service and quality. We look forward to hearing from you.
Emma Jefferson Limited
16 Cross Bank
The Emma Jefferson Limited design traditional and design led products using ethical methods of production and using materials from renewable sources. All paints conform to the international toy safety standards and all products, where applicable, are produced to pass the CE toy standards.
Monday to Friday 9.00am to 5.00pm.
There is always an answer phone on in case we are on the telephone, so please leave a message and we will call you back as soon as we can.
The copyright and/or design right of our products are the property of the Emma Jefferson Limited
|Making A Purchase We accept credit and debit cards on the site and the clearing is all done through the secure services of the HSBC. Please note that you will automatically be redirected to this service during the payment process and that your card will only be charged once your goods are ready for despatch. |
All items displayed include VAT @ 20%. VAT
WAYS TO ORDER........
By the web..
Simply browse the shopping section of the EMMA JEFFERSON web site and select the items you would like to order. All the items you select will be placed in your shopping basket which will calculate your total order and postage costs. Just fill in your name, address, delivery and payment details on our secure online order form and we will do the rest.
By Post......Please make cheques or postal orders payable to "Emma Jefferson".
Please remember to supply a daytime telephone number when ordering so that we can contact you quickly in case of a query.
We accept both Visa, Mastercard, Switch,Solo and Electron . Please make cheques or postal orders payable to "Emma Jefferson".
Please note that your credit card will only be charged once your goods are ready for despatch.
All items displayed include VAT @ 20%. VAT is not charged on orders despatched to addresses outside the EEC.
YOUR FEED BACK
We have tried to make our site as easy to use as possible however if you have any suggestions or complaints then please don't hesitate to contact us on phone or email.
Products are described as accurately as possible however colours may vary slightly from those illustrated.
|Shipping And Handling We use the most cost effective method to get your purchase to you, which is based on the weight of the product. For the lighter goods we use The Royal mail and for larger and heavier items we use Myhermes.|
The prices quoted are for the vast majority of destinations on main land UK however there can be an additional charge for more remote locations. We do overseas deliveries however in the majority of cases it becomes price prohibitive.
|Delivery Schedule We process your order the day it is recieved and 95% of all orders are despatched and received during the week that they are placed. If there is any delay with the delivery then one of our sales staff will contact you. |
- The couriers sometimes have a difficulty finding addresses if you are right out in the sticks! So it would be useful to supply any information that will be helpful to the driver.
- The couriers deliver during the daytime so if you are not always at the address during working hours then please give an alternative, for instance....please leave in the porch...leave with neighbour if not in...
|Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security Your payment is collected by |
Global Iris payments at HSBC a world wide payment provider. They are not held in clear text on any web site.
|Guarantee We garantee that all our goods are made to a high standard and if you have any reason for complaint then please do not hesitate to contact us immediately.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0044 (0)7724548852 (International +44 0044 (0)7724548852) or write to us at 16 Cross Bank Great Easton Leicestershire LE16 8SR United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Claims for damages must be made within 2 days of receipt of goods.|
If the parcel arrives damaged then the damage must be stated on the receipt of goods when signed for and we have to be contacted within 24 hrs
For damaged or faulty items, please contact our sales office and we will arrange for its return.
Your statutory rights are not affected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
|Remittance Terms Please note that your credit card will only be charged once your goods are ready for despatch. |